Can't solve your issue? Our support team is here to help.
To help us resolve your issue faster:
Search help articles - Your answer might already be here
Try basic troubleshooting - Refresh, clear cache, try different browser
Gather information - Screenshots, error messages, steps to reproduce
For generation issues:
What you were trying to generate
The prompt you used (if applicable)
Screenshot of the error
Time when it occurred
For billing issues:
Transaction ID or date
Amount in question
Screenshot from billing history
For account issues:
Email associated with account
Description of what you're trying to do
Any error messages shown
For technical issues:
Browser and version
Device type (desktop/mobile)
Steps to reproduce the problem
Screenshots if possible
Standard support:
Available on Basic and Standard plans
Response within 24-48 hours
Email support
Priority support:
Available on Pro plans
Response within 12-24 hours
Faster resolution
Dedicated support:
Available on Expert plans
Response within 4-8 hours
Direct access to support specialist
In-app support:
Click the help icon
Access live chat during business hours
Submit support tickets
Email support:
Send details to our support email
Include all relevant information
Response via email
Be specific - Describe exactly what happened
Include context - What were you trying to accomplish?
Share screenshots - Visual evidence helps a lot
One issue per request - Helps us track and resolve
Respond to follow-ups - Quick responses speed up resolution
Technical issues and errors
Billing and payment problems
Account access issues
Feature questions
Bug reports
Feedback and suggestions
Creating content for you
Detailed prompt writing advice
Training your custom models
Business or creative consulting
For system-wide issues:
Check our status page for known issues
Subscribe to status updates
Issues affect all users equally
