Can't access your account or having permission problems? Here's how to fix common access issues.
Forgot password:
Click "Forgot password" on login page
Enter your email address
Check your inbox for reset link
Check spam folder if not received
Create a new password
Password reset email not received:
Wait a few minutes
Check spam/junk folders
Verify you're using the correct email
Try requesting again
Contact support if still not received
"Invalid credentials" error:
Double-check your email spelling
Try resetting your password
Ensure caps lock is off
Try copy-pasting password from a password manager
Account locked:
Too many failed login attempts
Wait 15-30 minutes to try again
Use password reset to unlock
Contact support if still locked
Can't see organization:
You might have been removed
Check if you're logged into the right account
Contact your organization admin
Can't access features:
Your role may not have permission
Check with your organization admin
Admins can adjust permissions in team settings
Invitation link not working:
Links expire after a set time
Request a new invitation from your admin
Ensure you're not already a member
Can't edit content:
Check if content is in a project you have access to
Verify your role permissions
Content owners can restrict editing
Can't delete content:
Only owners and admins can delete
Ask someone with permission
Check if content is protected
Can't invite members:
Only owners and admins can invite
Check your organization role
Verify seat availability
Can't access billing:
Only owners can view billing
Contact your organization owner
Owner can grant admin access
Logged out unexpectedly:
Sessions may expire for security
Log back in normally
Check if password was changed
Session conflicts:
You can use multiple devices
Work saves automatically
Refresh if you see outdated content
Lost access to email:
Contact support with account verification
Provide details to prove ownership
Support can help transfer to new email
Account compromised:
Reset your password immediately
Log out all sessions in settings
Review recent activity
Contact support if suspicious activity found
Enable additional security if available
