Sometimes generations don't complete successfully. Here's how to diagnose and fix common issues.
"Generation failed"
The system encountered an issue processing your request
Try regenerating with the same settings
If it persists, simplify your prompt
"Content policy violation"
Your prompt contains restricted content
Review our content guidelines
Rephrase your prompt to comply
"Model temporarily unavailable"
High demand on the selected model
Wait a few minutes and try again
Try a different model if urgent
"Insufficient credits"
You don't have enough credits for this generation
Check your credit balance
Buy more credits or wait for monthly refresh
Poor quality results:
Use more descriptive prompts
Add style keywords (photorealistic, artistic, etc.)
Try negative prompts to exclude unwanted elements
Increase resolution for more detail
Wrong aspect ratio:
Check your canvas settings before generating
Use the correct dimensions for your use case
Square (1:1), Landscape (16:9), Portrait (9:16)
Missing elements from prompt:
Put important elements at the start of your prompt
Use emphasis for key details
Break complex prompts into simpler generations
Video won't start:
Ensure your starting image meets requirements
Check image resolution is supported
Try a different source image
Unexpected motion:
Add motion guidance to control movement
Use camera controls for specific effects
Keep prompts simple and focused
Video too short:
Check your duration setting
Ensure you have enough credits for longer videos
Some models have maximum duration limits
Model training failed:
Review your training images
Ensure consistent subject across images
Remove low-quality or blurry images
Try with fewer, higher-quality images
Model produces poor results:
Use the model's trigger word in prompts
Add context about the trained subject
Try different prompt styles
Refresh the page - Clears temporary issues
Check your internet connection - Stable connection required
Try a different browser - Rule out browser issues
Clear browser cache - Removes outdated data
Try again later - System might be under high load
Contact support if:
Errors persist after trying these steps
You're charged credits but got no result
You see an error message not listed here
The issue affects your entire organization
